Welcome to Our Help Site

• Can I create an account before ordering?

• Can I change or update my shipping address?
• How long does it take to deliver in Malaysia?
• How long does it take to deliver in Singapore?
• How long does it take to deliver in the UK?
• Where do you ship?

• What is your refund policy?

• Can I get a refund on the twoplus Applicator?
• Can I reuse any or all items in the twoplus Fertility Applicator kit?
• Does the twoplus Fertility Applicator have an expiry date?
• How different are the twoplus Fertility Applicator and Applicator Extra?
• How long should I wait before withdrawing the semen with the Applicator from the Collection Cup ?
• Is it normal for semen to still leak after using the twoplus Applicator?
• Is the twoplus Fertility Applicator suitable for me?

See all articles in Applicator →

• Can I get a refund on the twoplus Fertility Sperm Guide?
• Can I use the Sperm Guide if I have an underlying fertility-related health condition?
• Can I use the Sperm Guide with the Applicator Extra at the same time?
• How does the twoplus Fertility Sperm Guide work?
• How do I know if the twoplus Fertility Sperm Guide is in the right place?
• How long do I have to keep the twoplus Fertility Sperm Guide in me for?
• Is the twoplus Fertility Sperm Guide reusable?

See all articles in Sperm Guide →

• Are there any differences between twoplus Fertility’s CoQ10 Gummies and CoQ10 With Vitamin B1?
• Are there any side effects after consuming twoplus Fertility’s CoQ10 Gummies?
• Are the twoplus Fertility CoQ10 Gummies halal-certified?
• Are the twoplus Fertility CoQ10 Gummies suitable for individuals with dietary restrictions?
• Do I need to keep these CoQ10 chewables in the refrigerator?
• Do I need to take CoQ10 supplements only when I’m pregnant?
• Do I really need CoQ10 supplements?

See all articles in CoQ10 Gummies →

• Are there any side effects after consuming twoplus Fertility’s CoQ10 With Vitamin B1 Fertility Support?
• Can CoQ10 be taken by males?
• Can I receive a refund if I’m not satisfied with the twoplus Fertility CoQ10 With Vitamin B1 Fertility Support?
• Do I need to keep these CoQ10 fertility supplements in the refrigerator?
• Do I need to take CoQ10 supplements only when I’m pregnant?
• Do I really need CoQ10 for pregnancy?
• How often should I take the twoplus Fertility CoQ10 With Vitamin B1 Fertility Support?

See all articles in CoQ10 With Vitamin B1 →

• Are there any side effects after taking folic acid supplements?
• Can I receive a refund if I’m not satisfied with the twoplus Fertility Folic Acid Fertility Support?
• Do I need to keep these folic acid pills in the refrigerator?
• Do I need to take folic acid supplements only when I’m pregnant?
• Do I really need folic acid supplements?
• How often should I consume folate supplements?
• Is the twoplus Fertility Folic Acid Fertility Support halal-friendly?

See all articles in Folic Acid →

• Am I be eligible for the 5-Month Fertility Plan?
• Can I cancel my 5-Month Fertility Plan at any point in time?
• Can I subscribe for one month first and then pause the subscription later?
• How does the twoplus Cashback Guarantee work?
• What if I become pregnant before the 5-month duration is up?
• What is Fertility Buddy, and how does it work?
• What’s in the 5-Month Fertility Plan?

See all articles in 5-month Fertility Plan →

• Can I be refunded for my Meals for Fertility subscription?
• Can I continue to take my supplements with Meals for Fertility?
• How do I cancel my Meals for Fertility subscription?
• How do I make a one-time purchase for Meals for Fertility?
• How is Meals for Fertility packaged for delivery?
• How long can Meals for Fertility be kept fresh?
• How many days of meal plans can I expect for each week of subscription?

See all articles in Meals for Fertility →

• Can I choose not to use my first morning pee for ovulation tracking?
• Can I take medications during the 20-day period of Ovulation Reading?
• How do I label my ovulation test strips in the Ovulation Strip Organizer?
• How long does ovulation last?
• How should I store the Ovulation Strip Organizer?
• I’m using my phone’s ovulation tracking app. Isn’t that enough to identify my fertile period?
• Is it ok if I forgot to track on certain days?

See all articles in Ovulation Pro Read →

• Can I receive a refund if I’m not satisfied with the Conceive Plus Fertility Lubricant?
• How does Conceive Plus boost my chances of conceiving?
• How do I use Conceive Plus Lubricant?
• Is Conceive Plus safe for everyone to use?
• What is the role of the magnesium and calcium ions?
• When should I use this lube?

• Can I receive a refund if I’m not satisfied with the twoplus Fertility Ovulation Test Kit (by Point of Care)?
• How accurate is the twoplus Fertility Ovulation Test Kit (by Point of Care)?
• How long will it take for the test results to appear?
• Is it better to urinate directly onto the test kit’s absorbent end or dip it in a cup containing my urine sample?
• Is there an optimal time to perform an ovulation test?
• What do the lines on the test kit’s results window mean?
• Why are there no lines appearing on the results window of the test strip?

• Can I receive a refund if I’m not satisfied with the twoplus Fertility Pregnancy Test Kit (by Point of Care)?
• How accurate is the twoplus Fertility Pregnancy Test Kit (by Point of Care)?
• I received a negative test result but I’m currently experiencing pregnancy symptoms. What should I do?
• Is it better to urinate directly onto the pregnancy test kit’s absorbent end or dip it in a cup containing my urine sample?
• Is there any time where it’s too early to take a pregnancy test?
• What should I do if receive a positive result on my pregnancy test?
• When’s the best time to use the twoplus Fertility Pregnancy Test Kit (by Point of Care)?

See all articles in Pregnancy Test Kit (by Point of Care) →

• Can I receive a refund if I’m not satisfied with the Sperm OK Sperm Count Test Kit?
• How accurate is the Sperm OK Sperm Count Test Kit?
• What can cause errors in the test result?
• What does a negative test result mean?
• What does a positive test result mean?
• Why are there no lines appearing on the results window of the test device?