Welcome to Our Help Site

• Can I create an account before ordering?
• Can I pay by cash?
• What payment methods do you accept?

• Where do you ship?
• Can I change or update my shipping address?
• How long does it take to deliver in Singapore?
• How long does it take to deliver in Malaysia?
• Can I arrange for a courier service to pick up my order?
• Do you have a physical retail store?
• Will my order arrive in discreet packaging?

• I'd like to cancel my order
• What is your refund policy?

• How do I know if your products are safe?
• What's the success rate for your products?
• Which product is more effective - Applicator or Sperm Guide?
• How long will it take to get pregnant with your products?

• What’s the difference between Applicator and Applicator Extra?
• How is the Applicator different from intrauterine insemination (IUI)?
• What is the purpose of the Applicator Extra, and how to use it?
• Is the Applicator/Applicator Extra suitable for me?
• I have vaginismus. Is the Applicator suitable for me?
• Will I feel any pain when using the Applicator?
• When should I use the twoplus Applicator/Applicator Extra?

See all articles in Applicator →

• How does the Sperm Guide work?
• Can I use the Sperm Guide with the Applicator Extra at the same time?
• Can I use the Sperm Guide if I have an underlying fertility-related health condition?
• What should I expect when I use the twoplus Fertility Sperm Guide for the first time?
• Is the Sperm Guide safe to use?
• Will the Sperm Guide fit in me?
• When’s the best time to use the Sperm Guide?

See all articles in Sperm Guide →

• What is ovulation?
• How long does ovulation last?

• How does Conceive Plus boost my chances of conceiving?
• What is the role of the magnesium and calcium ions?
• How do I use Conceive Plus Lubricant?
• When should I use the Conceive Plus Lubricant?
• Is Conceive Plus safe for everyone to use?

• How accurate is the twoplus Fertility Ovulation Test Kit (by Point of Care)?
• When's the best time to perform an ovulation test?
• Is it better to urinate directly onto the test kit’s absorbent end or dip it in a cup containing my urine sample?
• What do the lines on the test kit’s results window mean?
• How long will it take for the test results to appear?
• Why are there no lines appearing on the results window of the test strip?

• How accurate is the twoplus Fertility Pregnancy Test Kit (by Point of Care)?
• I received a negative test result but I’m currently experiencing pregnancy symptoms. What should I do?
• When’s the best time to use the twoplus Fertility Pregnancy Test Kit (by Point of Care)?
• Is there any time where it’s too early to take a pregnancy test?
• Is it better to urinate directly onto the pregnancy test kit’s absorbent end or dip it in a cup containing my urine sample?
• Why are there no lines appearing on the pregnancy test kit’s results window?
• What should I do if receive a positive result on my pregnancy test?