Welcome to Our Help Site

• Can I create an account before ordering?
• Can I pay by cash?
• What payment methods do you accept?

• Where do you ship?
• Can I change or update my shipping address?
• How long does it take to deliver in Singapore?
• How long does it take to deliver in Malaysia?
• Can I arrange for a courier service to pick up my order?
• Do you have a physical retail store?
• Will my order arrive in discreet packaging?

• I'd like to cancel my order
• What is your refund policy?

• How do I know if your products are safe?
• What's the success rate for your products?
• Which product is more effective - Applicator or Sperm Guide?
• How long will it take to get pregnant with your products?
• We're PREGNANT! How do we share the news with you?

• What’s included in the 5-Month Fertility Plan?
• I have irregular periods. Is the 5-month Fertility Plan suited for me?
• Can we still have unprotected sex during the duration of the 5-month Fertility Plan?
• What if I get pregnant before the 5-month duration is up?
• Can I subscribe for one month first and then pause the subscription later?
• Can I cancel my 5-Month Fertility Plan at any point in time?

• What’s the difference between Applicator and Applicator Extra?
• How is the Applicator different from intrauterine insemination (IUI)?
• What is the purpose of the Applicator Extra, and how to use it?
• Is the Applicator/Applicator Extra suitable for me?
• I have vaginismus. Is the Applicator suitable for me?
• Will I feel any pain when using the Applicator?
• When should I use the twoplus Applicator/Applicator Extra?

See all articles in Applicator →

• How does the Sperm Guide work?
• Can I use the Sperm Guide with the Applicator Extra at the same time?
• Can I use the Sperm Guide if I have an underlying fertility-related health condition?
• What should I expect when I use the twoplus Fertility Sperm Guide for the first time?
• Is the Sperm Guide safe to use?
• Will the Sperm Guide fit in me?
• When’s the best time to use the Sperm Guide?

See all articles in Sperm Guide →

• Are your meals suitable for those going for IVF?
• Are your meal plans suitable for those with PCOS?
• What kind of food can I expect from Meals for Fertility?
• Can Meals for Fertility be taken by pregnant women?
• Are your fertility meals halal-certified?
• Do you have vegetarian meal plans?
• What if I have dietary restrictions or food allergies?

See all articles in Meals for Fertility →

• What is ovulation?
• How long does ovulation last?
• I’m using my phone’s ovulation tracking app. Isn’t that enough to identify my fertile period?
• What’s the difference between Ovulation Pro Read and the Ovulation Test Kit?
• Is this service suitable for individuals with longer/shorter cycles?
• Is this service suitable for those with irregular periods (e.g. having PCOS, thyroid disorders)?
• Do I need to buy ovulation test strips separately if I purchase the Ovulation Pro Read?

See all articles in Ovulation Pro Read →

• What does CoQ10 do for me?
• Do I really need CoQ10 supplements?
• Can CoQ10 be taken by men?
• Are there any differences between twoplus Fertility’s CoQ10 Gummies and CoQ10 With Vitamin B1?
• How often should I take the CoQ10 Gummies?
• Do I need to keep these CoQ10 chewables in the refrigerator?
• Can I take CoQ10 while on my period?

See all articles in CoQ10 Gummies →

• What does CoQ10 do for me?
• Who’s at risk of suffering from CoQ10 deficiency?
• How often should I take the twoplus Fertility CoQ10 With Vitamin B1 Fertility Support?
• Do I need to keep these CoQ10 fertility supplements in the refrigerator?
• Is the twoplus Fertility CoQ10 With Vitamin B1 Fertility Support suitable for individuals with dietary restrictions?
• Is the twoplus Fertility CoQ10 With Vitamin B1 Fertility Support halal-friendly?
• Are there any side effects after consuming twoplus Fertility’s CoQ10 With Vitamin B1 Fertility Support?

• What exactly is folic acid?
• Do I really need folic acid supplements?
• Who’s at risk of suffering from folic acid deficiency?
• Do I need to take folic acid supplements only when I’m pregnant?
• How often should I consume folate supplements?
• Do I need to keep these folic acid pills in the refrigerator?
• Is the twoplus Folic Acid Fertility Support suitable for those who are vegetarian/vegan?

See all articles in Folic Acid →

• How does Conceive Plus boost my chances of conceiving?
• What is the role of the magnesium and calcium ions?
• How do I use Conceive Plus Lubricant?
• When should I use the Conceive Plus Lubricant?
• Is Conceive Plus safe for everyone to use?

• How accurate is the twoplus Fertility Ovulation Test Kit (by Point of Care)?
• When's the best time to perform an ovulation test?
• Is it better to urinate directly onto the test kit’s absorbent end or dip it in a cup containing my urine sample?
• What do the lines on the test kit’s results window mean?
• How long will it take for the test results to appear?
• Why are there no lines appearing on the results window of the test strip?

• How accurate is the twoplus Fertility Pregnancy Test Kit (by Point of Care)?
• I received a negative test result but I’m currently experiencing pregnancy symptoms. What should I do?
• When’s the best time to use the twoplus Fertility Pregnancy Test Kit (by Point of Care)?
• Is there any time where it’s too early to take a pregnancy test?
• Is it better to urinate directly onto the pregnancy test kit’s absorbent end or dip it in a cup containing my urine sample?
• Why are there no lines appearing on the pregnancy test kit’s results window?
• What should I do if receive a positive result on my pregnancy test?

• How accurate is the Sperm OK Sperm Count Test Kit?
• What does a negative test result mean?
• What does a positive test result mean?
• Why are there no lines appearing on the results window of the test device?
• What can cause errors in the test result?